Support Board - Chat and Help Desk Plugin/Script for PHP

Support Board is a comprehensive chat and help desk solution designed to transform your customer communication and support processes, available a standalone PHP application. This flexible structure makes it easily integrable into any type of website and project.

Core Functions and Advantages:

• Live Chat: Communicate with your visitors in real-time. It offers rich messaging features (emoji, file attachments, voice messages), offline message leaving, proactive chat (sending automatic messages to visitors), typing indicator, and read receipts.

• Help Desk (Ticketing System): Your customers can easily create support requests (tickets). Agents can manage these tickets, assign them, and set their statuses (open, pending, resolved, etc.) and priorities. This helps you organize and track your support processes.

• Knowledge Base: Allow your customers to find help on their own by creating articles and categories that provide solutions to frequently asked questions and common problems. This reduces your support load.

• Advanced Integrations:

  • Messaging Apps: Engage in two-way communication with WhatsApp, Facebook Messenger, Telegram, Viber, Twitter, and WeChat, reaching customers on their preferred channels.

  • Artificial Intelligence (AI): Create smart chatbots with Google Dialogflow integration to automatically answer frequently asked questions. With OpenAI (GPT-3, GPT-4, ChatGPT) integration, you can generate AI-powered responses, summarize texts, and produce knowledge base articles.

  • Slack: Receive support notifications directly in your Slack channel and reply from within Slack.

  • E-commerce & CRM: Integrate with popular platforms like WooCommerce, Perfex CRM, WHMCS, Active eCommerce, ARMİA, and Ultimate Membership Pro to access customer and order information during a chat.

• User Management: Visitors can chat as guests or register and log in to access their support history.

• Agent Features: You can create multiple support agents and departments. A dedicated PWA (Progressive Web App) interface for agents allows them to provide support from mobile devices. An agent rating system is also available.

• Customization: Easily customize the colors, texts, and overall appearance of the chat window to match your brand.

• Multi-Language Support: Offers full multi-language support for both the front-end and the admin panel.

• Notifications: Get instantly notified of new messages and tickets via email, desktop, and sound notifications.

Support Board is a powerful tool for businesses of all sizes looking to increase customer satisfaction, optimize support processes, and boost sales. Its integrations with artificial intelligence and popular messaging apps are key features that set it apart from its competitors.